Shipping policy

Shipping Policy

Last updated: July 5, 2026

At Snusaro, we are committed to delivering your order quickly, safely, and with full tracking.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders placed during weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive an email with a tracking link.

Delivery Times

Estimated delivery times:

  • Sweden: 1–3 business days
  • Rest of the Nordic countries: 2–5 business days
  • European Union: 3–7 business days

Delivery times are estimates and may be affected by factors such as high carrier volumes, weather conditions, or customs processing.

Shipping Costs

  • Shipping costs are displayed at checkout before completing your purchase.
  • Free shipping may be offered during promotions or when a certain order value is reached.

Tracking

All orders are shipped with tracking.

Once your package has been handed over to the carrier, you will receive an email containing your tracking number so you can follow your delivery.

Delivery Address

Please ensure that your delivery address is correct before completing your order.

Snusaro is not responsible for delays or additional costs caused by incorrect address information provided by the customer.

Unclaimed Packages

If a package is not collected and is returned to us, the cost of return shipping and handling may be deducted from any potential refund.

Delays

We always do our best to deliver within the estimated delivery times. However, delays may occasionally occur due to circumstances outside our control.

Snusaro is not responsible for delays caused by shipping carriers, customs authorities, or other external factors.

Damaged or Missing Shipments

If your order arrives damaged or you believe that items are missing, please contact our customer service within 48 hours of delivery.

Please provide:

  • Your order number.
  • Photos of the package and its contents.

We will investigate the issue and assist you as quickly as possible.

Age Requirement

By placing an order, you confirm that you meet the legal age requirement for purchasing nicotine products in your country.

Age verification may be required before or during delivery if necessary.

Snusaro Customer Support